Thanks." I have a harder time reading all caps and many people feel it is between rude and taken as yelling to write in this manner. It's generally regarded as" yelling "on screen and is harder to read. As for the CAPS-what I wrote was-"It's really nice if you not use capitals for all writing. And at that, there were no questions asked about the items prior to bidding. Winding all items would not ensure if it worked for us that it would work for you when received either. As was told to many people asking about mechanisms, we do not test any of these as they were cheap toys when they were new. Some items may have had some musty smells as it was an old collection. Most boxes were not opened as they were never messed with from factory and we preferred not to damage the old cardboard, but these were sold as is. Not impossible, but quite hard to believe. Many of these Marx tractors came from untouched case lots and I find it hard to believe. I would be interested to see the play wear on items listed as unopened but it would be hard to confirm anything now that these have left our hands. Sorry you feel way you do but shipping problem was out of my control and I as not aware until 31st when I gave you their information to contact. As we have experienced in other cases, LiveAuctioneers communications are not most clear or prompt. ![]() You had our phone numbers and email available for discussion as well. Jared" You then replied Jan 3rd with a "Thank You" AND I received a complaint that same day. ![]() I responded promptly 31st when back in office with: "Tim, UPS store was having an issue with coin postage but they have had coins. This message was not seen until your next message Dec 31 when there was a message from Dec 17, and 29th (not 27th). SO Dec 17th you sent a message saying you hadn't heard from shipper 6 days (not 5 business days) later. holidays had shipper more backed up than expected and I was unaware until between holidays. I relied stating yes they would be delivered once paid and they were. You obviously did not read terms for auction that state all items go to shipping within 5 business days AFTER payments. Yes-you sent a message Dec 11th asking about shipping. First off, no emails were sent, only messages in LiveAuctioneers system. I would just like to caution future bidders to look into shipping cost from this auction BEFORE thinking about buying.įacts above also inaccurate again. and I understand that 3rd party shipping is usually more expensive then in house shipping processes. I understand it was the holidays (I took that into account). If I were to ever participate again in auction, I would need to make sure that a different 3rd party shipper was available for shipping. Even after I initially paid quickly after auction. My lot from winning to receiving was a month long process. A customer should not have to work that hard to have a lot shipped to them and then try to track down tracking number. Communication with the 3rd party shipper was challenging. (Standard comment made by this company I am sure). The shipping company said they could have cut down the size of the box but then my lot was not insurable if lost or damaged. I was Overcharged for shipping basically receiving a Gigantic box full of bubble packs around my small lot which was in the middle. Additionally, I had long delay in shipping process and had to make Several calls to attempt to follow up with shipping company. The Only 3rd party shipper that was provided did Not communicate well and way overcharged for shipment. Be Proactive in asking about comparable shipping providers. Jared SchoenlyīEFORE trying to bid with auction house. ![]() We have plenty of successful transactions, sorry that you feel yours was so unreasonable. As we tell every bidder in our terms, we do not handle shipping in house. With all these details, I find it hard to take the blame for you not being able to accept the costs involves with shipping your items. So, I apologize that you were not satisfied with the transaction Jeff but your actions did nothing to help find an agreeable solution. I provided LiveAuctioneers with the communications and did not hear anything until this feedback. He decided to ignore these options for well over a month before trying to dispute the transaction and charge back the payment for the goods. He was impolite to the shipper and was offered other cheaper options which required him signing a shipping waiver as the condition could not be insured without ups stores required shipping practices. Jeff first took longer than our terms to make payment, then was in a huge rush to get his items shipped if recall and in the 48 hours or so between payment and coordination with the shippers, he REFUSED to pay the ups rates which were not crazy. At the time of Jeff's transaction we were exclusively using a local ups store with success at that point.
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